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Non-Tech : WELLS FARGO -- Ignore unavailable to you. Want to Upgrade?

To: Lel H who wrote (1213)	5/15/1999 4:44:00 PM
From: JPhilipS	Respond to of 1281

Last week I posted on the Norwest board, failing to remember that WFC had bought out Norwest. The purpose of my post was to draw attention to totally incompetent customer service at Norwest Mortgage. David Burns responded where I should try to get help. David, I'm sorry, but now they've messed up my bank account as a product of their incompetence and I am really mad. So, until I get satisfaction, I will post names and problems. You better hope your mortgage does not get purchased by Norwest!

To: Lel H who wrote (1213)	5/15/1999 4:48:00 PM
From: JPhilipS	Read Replies (1) \| Respond to of 1281

Incompetence #1 - Norwest coded my check wrong, dropping a digit. I got credit for 1/10th of the amount the check was actually written for. Then the phone calls started saying I was behind in my payments. My time wasted going through automated system, being on hold, and discussing the problem: 30 minutes. My time wasted with my bank, trying to uncover the problem from my end: 20 minutes.

To: Lel H who wrote (1213)	5/24/1999 2:19:00 PM
From: David C. Burns	Read Replies (1) \| Respond to of 1281

Posting for the thread's info. Does not imply my endorsement. Message 9723438

To: Lel H who wrote (1213)	6/29/1999 4:01:00 PM
From: David C. Burns	Read Replies (1) \| Respond to of 1281

Wells Fargo Cutting Norwest Jobs MINNEAPOLIS (AP) - Wells Fargo & Co. will cut 1,000 teller jobs at its Norwest Bank branches as part of the newly merged bank's plan to reduce its workforce. Many of the jobs will be eliminated through attrition, said Wells spokesman Larry Haeg. Between 30 and 40 percent of tellers turn over each year. Wells Fargo uses sophisticated staffing models to determine its workforce needs in its banks. Norwest did not use such advanced models, which sometimes led to overstaffing, said analyst Jay Tejera of Ragen MacKenzie in Seattle. The cutback in teller positions is part of San Francisco-based Wells Fargo's effort to eliminate about 4,600 jobs since its merger with Minneapolis-based Norwest. The $32 billion merger was approved in November, creating the nation's seventh largest bank with 92,000 employees.