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To: Raymond Duray who wrote (4146)6/11/1999 5:10:00 PM
From: Peter G. Troyan  Respond to of 12823
 
Dialogic/Intel and Spanlink Communications....

Spanlink Communications signed an OEM agreement with Dialogic/Intel. Spanlink is virtually unknown, but won't be for long. They have working agreements with Lucent and Nuance Communications. Only 5 million shares out on this one, and it is a rock solid company. A little PR would go a long way.It is worth a look....

Spanlink Working with Dialogic Corporation to Bring FastCall Enterprise to Open Computer Telephony Platforms

MINNEAPOLIS--(BUSINESS WIRE)--June 10, 1999--Spanlink Communications, Inc.(Nasdaq SmallCap Market:SPLK), a leading software developer of automated customer interaction solutions for call centers, and Dialogic Corporation, the global leader in open computer telephony, announced today an Original Equipment Manufacturer (OEM) agreement, effective immediately. Under this agreement, Spanlink plans to extend its FastCall® Enterprise family of products, including FastCall Agent and ExtraAgent®, to integrate with Dialogic's CT Connect and CT Media(tm) open computer telephony (CT) server software. This integration ensures Spanlink's standard IVR and CTI solutions can operate in call centers with any of the major call center PBX/ACDs, including Siemens, Nortel, and Lucent.

This agreement provides the potential for Spanlink to increase its market share by delivering solutions that work with multiple PBX/ACDs and VRUs. Spanlink's solutions appeal to customers because of their quick and easy installation. Now Spanlink customers have the added benefit of the open standards brought by Dialogic. To stay ahead of industry trends and respond to its customers' demands, Spanlink will develop open CT server solutions that provide connectivity, interoperability, and call control with Dialogic's technology.

''There is a very real demand in the market for CT solutions that can be installed quickly and easily. In order to meet this demand, Spanlink plans to develop products that support multiple PBX/ACDs using Dialogic's open computer telephony technology,'' said Brett Shockley, Spanlink's President and CEO. ''Likewise, the demand for products that support CT Media is large and growing rapidly, as evidenced by Microsoft's recent investment and Intel's intent to acquire Dialogic. We expect Spanlink's solutions will be able to co-reside and interoperate with other call center vendors' products to provide greater value to our customers, and promising partnership opportunities with call center solution providers.''

Spanlink and Dialogic develop complementary products that support CTI and IVR solutions, which help call centers meet their metrics. Both companies design products that support the flexibility a growing call center needs. ''As a developer of call center solutions, Spanlink is the type of company Dialogic looks to work with. Their strategy of delivering a versatile solution that installs quickly and easily is key to allowing more customers to benefit from our approach,'' said Carl Strathmeyer, Marketing Director of Dialogic's Computer-Telephone Division. ''CT Connect and CT Media technology enable Spanlink to augment its product offering by integrating with many popular telephone systems and expanding to additional platforms.''

Spanlink Call Center Solutions Support Multiple Platforms

Spanlink's FastCall Enterprise integrates CTI and IVR solutions. It allows up to 256 pieces of information that callers enter using an IVR application, such as Spanlink's packaged ExtraAgent solution, and CTI information from a switch to be delivered to the agent desktop with the call. FastCall Agent can ''screen pop'' caller information on the agent desktop in summary form or use it to populate a Microsoft® Windows®-based desktop application. Additionally, it features a rules-based workflow automation capability that can automatically control calls, automate tasks or launch third-party applications. With CT-Connect, FastCall Enterprise products can operate on multiple PBX/ACDs, enabling more call centers, including mixed-platform environments, to benefit from Spanlink's technology. Since 1994, FastCall products have been installed on over 40,000 desktops with Lucent, Siemens and Nortel ACDs.

Spanlink's ExtraAgent is a configurable software package that, as its name describes, provides ''extra agents'' to level the flow of inbound calls to a call center. It provides basic call center applications such as announcements, automated attendants, bulletin boards and call routing features on a single platform. Additionally, its Estimated Wait Time and Callback Messaging features allow callers to decide whether they want to wait on hold or receive a callback when agents are less busy. With CT Media, system administrators can deploy ExtraAgent applications without having to modify them for systems of different sizes, with different network protocols or different network fabrics. Spanlink's packaged interactive voice response (IVR) applications have been installed in more than 2,000 call centers worldwide.

Spanlink plans to begin delivery of its FastCall solutions using Dialogic platforms in the 3rd quarter and plans to continue expanding its offering of call center solutions that install quickly and easily.

About Spanlink Communications, Inc.

Spanlink Communications (headquartered in Minneapolis, Minnesota) is a leading provider of Computer Telephony (CT) and Interactive Voice Response (IVR) solutions for call centers. These solutions leverage automation during the customer interaction process enabling callers to handle some or all of their transactions and be serviced more quickly. Since 1988, Spanlink's technology and solutions have been installed in over 2,000 sites worldwide. Organizations choose Spanlink for its expertise in packaged applications and its ability to develop custom applications needed to deliver a complete solution for today's call centers.

For a demonstration of Spanlink products, call 1-612-971-2400. To contact a Spanlink representative, call 1-800-303-1239. Spanlink can be found at spanlink.com.

FastCall and ExtraAgent are registered trademarks of Spanlink Communications.

''The demand for call center products, such as FastCall® Enterprise, that install quickly and meet 90% of a customer's needs is big. We expect that by expanding Spanlink's solutions onto Dialogic's open platforms, we'll be able to meet even more customers' needs faster.'' - Brett Shockley, Spanlink's President and CEO.

''As a developer of call center solutions, Spanlink is the type of company Dialogic looks to work with. Their strategy of delivering a versatile solution that installs quickly and easily is key to allowing more customers to benefit from our approach.'' - Carl Strathmeyer, Marketing Director of Dialogic's Computer-Telephone Division.



To: Raymond Duray who wrote (4146)6/11/1999 9:14:00 PM
From: ftth  Read Replies (2) | Respond to of 12823
 
A Hot tip:
Many times articles from TheStreet.com can be accessed by inserting an "underscore Yahoo" in the paid-subscriber URL (see below). This happens to be one of those cases:
thestreet.com

In general, FWIW, I've found Jim Seymour's articles to be maybe a notch or two above the cellar-dweller Steve Harmon. It's a journalistically-typical 10,000 foot view thru the clouds.

dh




To: Raymond Duray who wrote (4146)6/14/1999 2:15:00 AM
From: lml  Read Replies (1) | Respond to of 12823
 
SuperComm '99: Trouble Brewing in ADSL Territory
By Jim Seymour
Special to TheStreet.com
6/10/99 4:21 PM ET

Speed, speed and more speed have been the bywords at SuperComm '99, the
telecom industry's mega-trade show, running this week in Atlanta. Everywhere, of
course, except in the taxi lines, where the early-summer weather that long ago led
computer folk attending the annual run of spring Comdex in the same venue to
rename it "Sweatdex." Atlanta has escaped the worst of this strange heat wave -- it's
been cooler in Atlanta than in, say, Washington -- but what one analyst called
"SuperSweat '99" has been plenty hot.

Some of that heat has been felt on the show floor, too. SuperComm '99 was
supposed to be the big coming-out party for asymmetric digital subscriber line
technology, the moment the telecom industry stood as one and affirmed that G.Lite
ADSL is the broadband horse the industry will ride into America's homes.

Supporting that goal, the industry's Universal ADSL Working Group and ADSL
Forum are running an impressive circus at SuperComm called the G.Lite
Interoperability Showcase. The groups pulled together 30 companies in an
impressive agglomeration of ADSL consumer-side and network-side G.Lite gear. The
showcase drew lots of tire-kickers and a fair amount of press, but unfortunately --
perhaps -- other announcements at the show tended to undermine the "all for one and
one for all" momentum the trade groups intended.

The biggest bombshell came from French telco supplier Alcatel (ALA:NYSE ADR),
which was actively demonstrating full-rate DSL -- the Real Thing, with downloads
running a 8 Mbps and uploads at 1 Mbps -- over ordinary copper drops and typical
household wiring. In itself that wasn't so impressive. After all, DSL was supposed to
deliver speeds like that, and has been, both in the labs and in its very limited
installation in the field. But Alcatel showed that its new system really can easily be
set up by consumers.

In a field full of newbies and technology pretenders, Alcatel stands out, with real
credibility, as the leader in DSL equipment sales.

To understand the importance of Alcatel's demonstrations, you have to remember that
the highly compromised G.Lite flavor of ADSL, which at its best delivers only 1.5
Mbps in its faster upstream mode, arose because of installation issues and costs.
Telcos didn't want to bring to market a product that involved "truck rolls" -- trips to
your home or office by a phone company installer to set things up. That was seen as
too costly for widespread use, though in fact the set-up time for an installer at a
customer site can be as little as 10 minutes, as he or she installs a simple splitter
that allows G.Lite ADSL to give the consumer simultaneous use of both voice and
data over one line.

But in field trials so far, G.Lite users have been having problems with crosstalk
between the two psuedolines, as voice conversations have corrupted data
transmissions, and data streams have caused noise and brief interruptions in voice
streams. So telcos trying to roll out G.Lite ADSL have, despite their wish to keep
things simple and cheap, been experimenting with so-called "microfilters" they hope
consumers can themselves attach to their ADSL lines.

And in their fondest wish, the UAWG wants the industry to start selling G.Lite
modems at retail, with the necessary microfilters bundled with the modem.

If this sounds like we're getting pretty far from the original "anyone can do it; no fuss,
no muss" goal for G.Lite installations ... well, you've got the picture.

Now comes Alcatel -- again, a respected vendor, with lots of street cred in the biz,
not some crackpot with a vague idea -- with a full-rate solution (including fancier but
simple microfilters) that is demonstrably user-installable.

Alcatel gave telcos looking at multibillion-dollar campaigns to put G.Lite ADSL in
place some pause, as you can imagine.

Lots of the telcos' fear about widespread proliferation of G.Lite ADSL service grows
out of forward-looking planning of the sort not usually associated with the RBOCs.
Key here is the now nearly universal assumption that a primary driver of fast-access
growth and revenue will be shipping digitized movies-on-demand down these lines to
consumers. That's great news for consumers, if terrible news for the likes of
Blockbuster.

The telcos and other fast-access providers love the notion of putting
broadband-access networks out there that can support real-time downloadable
movies. Except ... it takes something over 6 Mbps to support a viewable movie
stream. That's well within the 8 Mpbs rate of full-rate ADSL, but laughably beyond the
reach of the kind of G.Lite ADSL the phone companies want to bet on today.

Having to replace everything in a year or two, when downloadable movies come to
market, gives RBOCs the willies -- as it should. Especially when it's pretty easy to
move existing cable-modem-flavor fast-access systems -- the telcos' sworn enemies
in this contest for ownership of the fat pipe into your house -- to 8 Mbps or so when
needed.

Sadly, most observers in Atlanta thought that while driving full steam ahead on G.Lite
was increasingly the wrong decision, the RBOCs would probably nonetheless push
for it, preferring a slightly earlier proliferation of G.Lite over the unknowns in testing,
gearing-up for and putting in place the much faster Alcatel system.

I fear yet another VHS-Beta situation here, where the demonstrably poorer system
becomes the prevailing standard, for the wrong reasons. (Rented any good Betamax
movies lately?)

For investors, the tease of this superior Alcatel system could be seen as a worry for
Aware (AWRE:Nasdaq), which I have often mentioned here and which I am long.
Perhaps we can ascribe some of the sudden dip in Aware's share prices two weeks
ago to advance knowledge among savvy investors of the Alcatel announcement. (But
that said, I still think the Aware droop was a classic case of Message Board
Madness: overstatements about the impact of reduced sales to Cisco
(CSCO:Nasdaq), and the unlikely replacement of Aware as a supplier to Cisco, drove
the stock down in a way unrelated to its real prospects.)

But if you think, as I do, that the RBOCs are going to bull ahead with G.Lite, you've
got to like Aware's near-to-midterm prospects, since it nearly owns that business on
the chip-and-technology level today.

As for Alcatel, there hasn't been any discernable response in the market this week to
the Atlanta announcements; the stock, trading around 25 1/2, has been stuck in the
mid-20s all year, down by half from its peak in the high 40s last summer.

Alcatel is a real play if you think quality and speed are going to win in this contest.
But the market's utter lack of acknowledgement of the Alcatel wow at SuperComm is
an important warning: The market, I fear, may be as cynical about the outcome of this
contest as I am. Then again, maybe the market didn't know about the Alcatel
demonstration.

Continuing the drumbeat of bad news for G.Lite at its big party in Atlanta, this week
both Paradyne and Analog Devices (ADI:NYSE) also rolled out new products
designed to support full-rate DSL ... but with many of the advantages, for telcos, of
G.Lite. Analog Devices announced a new chipset that cuts power requirements for
full-rate DSL devices to just one watt, which solves a lot of problems for builders of
DSL cards. And Paradyne was showing off its Multiple Virtual Line technology, which
brings to full-rate DSL much of the support for very long lines long claimed as a big
advantage for G.Lite ADSL.

What's really going to happen here? I'm reminded of a talk with my doctor a week
ago. He's a philosophical sort, and we had drifted into that dangerous "where
medicine is going" territory.

"The ultimate problem in an era of increasingly technologically advanced medicine,"
he said, "is that increasingly, patients turn to us for certainty ... while increasingly, all
we can offer is greater ambiguity."

Now that would have been a great slogan, only slightly modified, to fly on a banner
across the front of the Georgia World Trade Center this week!

Jim Seymour is president of Seymour Group, an information-strategies consulting
firm working with corporate clients in the U.S., Europe and Asia, and a longtime
columnist for PC Magazine. Under no circumstances does the information in this
column represent a recommendation to buy or sell stocks. At time of publication,
Seymour was long Aware, although positions can change at any time. Seymour does
not write about companies that are consulting clients of Seymour Group, or have
been in recent years. While Seymour cannot provide investment advice or
recommendations, he invites your feedback at jseymour@thestreet.com.