To: Eric P who wrote (2412 ) 8/5/1999 7:35:00 PM From: Dan Clark Read Replies (2) | Respond to of 18137
Eric, interesting post regarding Fidelity. Matched my experience with them late last year. Only difference was the my limit sell was at or lower than the inside bid for 29 minutes before executing! Got the same run-around from them. I was a very unhappy trader. Then I tried Datek because they specialized in day traders (so I thought) and their commission was $9.99. Turned out that: - Customer Service service was horrible, - Customer communication was even worse, - Executions were highly erratic varying from excellent to mediocre, - Cancellations were abysmal (typically 1 to 3 minutes) and - The user-interface was clumsy. With Datek, earlier this year I entered a long position in EGGS at 20 1/8. Oops, very bad move! Started dropping like the proverbial rock. Entered sell limit order for 19 7/8. S**t, missed it! Cancel. Wait. And Wait! And WAIT!!! Three minutes later it finally cancelled. Reentered the sell order. Finally executed at 17 15/16. OUCH! I was a REALLY unhappy trader! I got smart about 6 weeks ago and opened a CyberX account with CyberCorp. At $14.95, their commissions are very reasonable, their executions and cancellations are very good and the user interface is very easy to use. Cancellations typically take 2-5 seconds! Order entry options are flexible (incl. direct to ECNs, SelectNet, CyberLimit). Shorts are available. Customer Service is available, enthusiastic and responsive. And, it integrates with QCharts! About the only thing that they don't have is an open API so that I can integrate my application (StockScanner) with CyberX. At least so far. We've been discussing that too and I expect them to open the API up for developers in the near future. Bottom line is that I finally came to the conclusion that web-based brokers couldn't hack it and direct-entry was the only way to go. With CyberX, I get both direct entry and almost-discount commissions too. Now I'm a happy trader!!! Still a neophyte, but at least I'm happy with my tools. :-) Regards, Dan.