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Non-Tech : TD Waterhouse service - appalling -- Ignore unavailable to you. Want to Upgrade?

To: Proton who wrote (51)	3/10/2000 9:45:00 AM
From: Proton	Read Replies (1) \| Respond to of 595

Re: So Much for Alternatives I just went over to an old Ameritrade account for a couple of trades. It worked great! Orders confirmed quickly. Had to call a rep with a question about partial fills: wait was 10 minutes and rep did her job skillfully. Please disregard these positive comments! LOL! At a certain point, laughter is better than tears. The "skillful" rep gave me incorrect information about Ameritrade ordering practices. Those wrong answers cost me $13. Suffice to say, I not only could get no satisfaction from today's rep, I had to argue with him to transfer me to his supervisor. All I got was voice mail. Is the amount huge? Hardly. This was a small-scale test of Ameritrade, and they failed. Systems worked fine; people worked miserably. My experience underscores two points: 1. This entire industry oozes with contempt for the customer. 2. To the "Fool me once..." guy: point one is why many of us stay with lousy brokers longer than you think we should. Why change from one horrendous broker to another? P. p.s. I still have nothing bad to say about Fido Brokerage. Optimists think realists are pessimists. They're not. They're disappointed optimists.