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Non-Tech : Complaints About Schwab -- Ignore unavailable to you. Want to Upgrade?

To: Jorj X Mckie who wrote (170)	3/14/2000 3:33:00 PM
From: Jill Munden	Read Replies (1) \| Respond to of 196

TV INTERVIEW If you, or anyone you know, has had trouble executing an OTC:BB trade with an on-line broker, please send me an email (jill@go2net.com) ASAP for a possible interview today. Jill SI/GNET

To: Jorj X Mckie who wrote (170)	3/15/2000 2:59:00 AM
From: Greg Jung	Read Replies (1) \| Respond to of 196

Thats funny (lol). A canned response to the "canned responses" complaint! Thank you for your e-mail. We do use compliance approved responses for particular issues such as system problems. I do understand from previous email and phone conversations that the level of detail in these responses is not sufficient for your requests. We have passed your comments to our technical services and compliance departments for review, however the approved responses are all we can use in response to your inquiries. I think your website access problems may be one or more of 1) access speed via your ISP, 2) Munged up browser operation, sick computer. I've had good response lately using Netscape 4.08 although I use Schwab web in very limited manner, usually just when I'm making a trade (which would be much more infrequent if the market would simply cooperate with what I feel ought to happen)