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Non-Tech : TD Waterhouse service - appalling -- Ignore unavailable to you. Want to Upgrade?

To: anon who wrote (506)	11/3/2000 3:55:14 PM
From: James F. Hopkins	Respond to of 595

I guess it's who you get, but I couldn't cancel as Kile couldn't find them, I have his extension and I taped the conversation. So if they go and it's against me I can show I did try to cancel. What sucks so bad is it looks like this may become the rule and not an exception. Kiles tone indicated that waterhouse don't want any day traders. Jim

To: anon who wrote (506)	11/3/2000 6:50:51 PM
From: James F. Hopkins	Read Replies (2) \| Respond to of 595

A lot is to be said on just "who" the phone system hooks you up with. I managed to get someone this evening after several tries and 30 min of waiting but he was good, and was able to find the orders. Also he reassured me this was not a policy change but a glitch that happened with a leased system. -------- I have been through worse over the years, and in looking around it seems to be a part of on-line trading no matter who you get. At times it really tries my patience, I complained enough today that this last guy promised me some free trades next week. Jim