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Non-Tech : TD Waterhouse service - appalling -- Ignore unavailable to you. Want to Upgrade?

To: James F. Hopkins who wrote (508)	11/3/2000 6:57:57 PM
From: Richard Belanger	Read Replies (1) \| Respond to of 595

The worse just got worser. Not offering extended hours trading this evening. Yech!

To: James F. Hopkins who wrote (508)	11/3/2000 11:51:17 PM
From: Carlson	Read Replies (1) \| Respond to of 595

I have been promised free trades. However TD Waterhouse has to be reminded 2-3 times before they send out the free trade vouchers. REcently I have caught them overcharging on trades that I had to place on the telephone because their webbroker system was broken down. It took them 2-3 days to credit my account for the overcharge. Months ago I wrote a letter about a bad trade execution. Of course they ignored the letter until I kept on bugging them about it. Finally they credited $200 to my account. Months ago they were doublecharging commissions on the rollout of options. I would encourage anyone who does any options trading to carefully review the commissions. They will pick your pocket if you give them the opportunity.