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Non-Tech : TD Waterhouse service - appalling -- Ignore unavailable to you. Want to Upgrade?

To: Carlson who wrote (511)	11/4/2000 10:55:24 AM
From: James F. Hopkins	Read Replies (1) \| Respond to of 595

Calson; It can get frustrating , but keep in mind we are most often dealing with people and some of them have more on the ball and want to be helpful more than others do. The phone system is blind as to who you are or who you get to talk to, ( it asking for the 1st 3 digits of u'r account is a waste ) however if you do find a few who seem to have more on the ball ( ask them for; and make a note of their extension number ) then use option 8 to go straight to em. In the case of a promise always get the guys extension number , in most cases if it don't come through if you go directly back to taht one he will be motivated to fix it up faster than if you talk to one who don't know jack about it. There are a lot of times I say crap, @!*# but I need to remind myself that at TD they have the same problems with help as any growing company does. Jim