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Pastimes : Computer Learning -- Ignore unavailable to you. Want to Upgrade?

To: quote 007 who wrote (31913)	1/21/2003 8:27:57 PM
From: Rick Faurot	Respond to of 110652

Buy a Gateway and see how many people from the CEO's office call you.

To: quote 007 who wrote (31913)	1/21/2003 9:09:38 PM
From: mr.mark	Read Replies (1) \| Respond to of 110652

your story is a fine example of what i call the 3 to 19 factor... other folks may know it by other names, but it all boils down to about the same thing if a vendor or company does something right by way of the customer, that customer will make a point of telling 3 of his friends about the experience. but if a company does something to screw a customer, that customer will definitely make a point to tell 19 of his friends. it's human nature to want to even the score when you feel you've been jobbed. and imo, it's in a company's best interest to pay closer attention to this 3/19 ratio. but they don't. and the hidden cost to them in lost business, attributable to failing to resolve these customer issues, can ultimately ruin a company, imo if i had happen to me what you described i would be doing two things, probably both of them things that you are doing too. i would NOT do business with that company ever again even if they offered kissed my ass in the middle of main street at high noon (unless the offer came early and came quick) and i would make sure that as many people as possible knew what that company did (or did not do) in order to lose my business

To: quote 007 who wrote (31913)	1/23/2003 7:57:42 AM
From: Lost1	Read Replies (2) \| Respond to of 110652

the next day i get 2 calls from 2 different people from michael dell';s office--i wasn't in-- I'd say that was a decent effort. DELL has the best support out there. I have 2 machines that I've owned for 5 years, a 333 Dimension and a Inspiron Laptop, and I've had very little trouble with either. On the occasions that I do need help it's a comforting thing to know at least I have some outlet in which to seek help. The only bummer is that now one must pay for 1yr,3yr or lifetime support. When I purchased my DELLs they came with lifetime tech support. Given the number of machines they sell daily I think they've done a good job of trying to keep up the quality of their support. I'm curious as to why you would even continue to seek to purchase that machine after all of the problems you had over their phone ordering system. My guess is that you thought it was worth it due to price..and the fact that it was a DELL. Both of mine were purchased at the local DFO (DEll factory outlet), which has since moved all of their refurbs to online sales My last purchase was not a DELL as I viewed them as over-priced when compared to some others...the "other" choice refused to help me at all after 90 days. I regret not supporting DELL even at a higher price. I should have rewarded them for my past experiences instead of trying to save 20% hang in there...My guess is that you get this resolved to your satisfaction..keep us posted