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Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?

To: stock bull who wrote (173750)	1/6/2004 2:21:55 PM
From: GVTucker	Read Replies (1) \| Respond to of 176387

When I started my business, I bought all Dell computers. The last batch I bought last year were from HP. They were less expensive than Dell, are more reliable, and nobody provides any decent customer service for free any more.

To: stock bull who wrote (173750)	1/6/2004 2:53:28 PM
From: kaka	Read Replies (1) \| Respond to of 176387

Stock bull, re: As I said, Dell has started down the long and slippery slope. To bad.... Do you think this will affect Dell's long term/short term stock price, and do you use this sentiment to make personal investment decisions about Dell?? Cheers

To: stock bull who wrote (173750)	1/6/2004 9:55:30 PM
From: LemurHouse	Read Replies (3) \| Respond to of 176387

My, they really made you angry. We get the message. I think its a bit excessive to castigate the entire management of the company because you have had a bad experience, but I accept your basic point that if the company starts to fail in servicing the customer, then it is headed for trouble. I guess the question is, to what degree was your experience representative of the norm? And can we get better service elsewhere. (I've also spoken to a number of our service rep friends in Bangalore India, and while it is a hateful experience, I'm not sure that it is really that much worse than level X tech support provided from the USA. The whole system is horrendous, and seems to cut accross all big consumer tech companies, not just Dell.) There is a niche for small local outfits that will provide more effective customer service, and such companies are making a come-back. Ironically, Dell supplies a significant and growing percentage of the units to this "unbranded" segment of the market. So if you proceed with your plans to buy a "white box" the chances are pretty good that you'll end up getting a Dell anyway...in everything but in name. Obviously, the service would be different. Maybe better, maybe not. The point is, Dell will still be selling a large number of the machines that go to the smaller, local-service oriented market.