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Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?

To: Fangorn who wrote (174026)	3/26/2004 5:12:39 PM
From: Raptech	Read Replies (2) \| Respond to of 176387

I have never shorted a stock in my life. Simply, I am a very unhappy Dell customer and it doesn't seem that anyone at Dell cares. Would you be kind enough to direct me to a support service survey that puts Dell at the top. I sent a form to Dell explaining my dissatisfaction, and received an automated response that my message would be directed to customer support, but probably not be answered. I am a retired corporate exec dealing with the public, and wanted to talk directly with any dissatisfied customer. As a result of their indifference they could lose my order of about $15,000. Not a big deal to Dell, but it is to me. I think you are looking through rose colored glasses because you ARE a shareholder. I don't own Dell shares and could care less about the stock price. Rap

To: Fangorn who wrote (174026)	3/26/2004 7:48:21 PM
From: stock bull	Read Replies (1) \| Respond to of 176387

Hi Fangorn, Guess what, Raptech is correct. My experiences with Dell mirrors those of Raptech. Dell's phone system is a mess, your lucky if the offshore tech guys understand your problem, much less fix it. Customer service can't help you as they are not empowered to resolve any meaningful issue. As I've said in my previously postings, Dell has started down that long and slippery slope. The fact that the enterprise IT guys told Dell that they won't deal with tech support from India anymore sure made Dell sit up and take notice. Dell now routes all of their calls to U.S. based personnel. This should tell you something. As far as the retail customers are concerned, they will continue to be stuck with India. This is really an insult to all their retail customers. How can Dell be this arrogant? Simple, they don't give a damn. Stock Bull

To: Fangorn who wrote (174026)	3/27/2004 6:56:48 PM
From: Bill Jackson	Read Replies (1) \| Respond to of 176387

Fangorn, No, it is true. The time spent waiting for Dell help is longer now. Quality is down as well. Problems are up. One of the problems with low margins and super competitive stances is there is no money to do things well any more. Now Dell will be shut out of the AMD server market, simply because AMD lacks enough volume to supply them, and Dell is sucking hind tit as far as AMD is concerned. Here is one story from google groups. There are thousands more like it, just search. Pull up a chair and hear my story if you want... I purchased a Dell Inspiron 3000 222mhz with 48MB 13.3 screen, etc. I recieved it last Friday (Feb 27). I paid for 2nd day air. I got it home and anxiouly opened the packaging, inspected to make sure all the parts were there and...Oops, they forgot to include the Network card. No big deal I'll call Dell and have them ship me a new one. After 16 minutes on hold and explaining to the customer serice rep 12 times exactly what a PCMIA network card was (she seemed to think it wa a printer) I was told that the card was shipped seperately and would arrive UPS on Monday. Ok I can live with that. I plug the unit in...Great it boots there's the windows 95 screen and everything looks great. BTW 13.3 inch monitors do make a big difference. Ok now to check the modem...I try to fax a quick letter...Modem in use...Reboot and fax...modem in use...Ok call tech support... On hold 3 minutes and the tech awnsers and tells me I'm doing it wrong, I need to have THIS driver so I insert the disk and as I'm typing the directory location the "R" key on the keyboard launches across the room. Well, the tech says he can't help me anymore because my service number hasn't been entered ito Dell's main computer and if I call back in 2 hours it'll be there and then they can help me. HMMM... I finally get the R key back in place, it types but the key is now misaligned, I wait 2 hours, meanwhile I leave the computer on and it goes into suspend mode. I try to take it out of suspend by pressing the "on" button once (this is what the manual says to do and confirmed by tech support) and all I get is the windows background. No windows or programs...ok. i have to reboot again. talk to tech support again, this tech says there is nothing he can do but if it was me I'd return "because you definitley got a lemon". I have to call customer service to do this. I call customer service they tell me tech support is the only on who can authorize a replacment return, they transfer me back to tech support who tells me they can't do anything because my number still hasn't gotten into the computer and I need to talk to customer service...Oh boy...Anyways after telling this technician to get his supervisor on the line (and I must say I held my emotions under check this entire time) They told me they would ship a new unit to me, that I could keep this unit untill it arrives BUT they couldn't do this untill Monday and that they would call "first thing monday morning". Monday morning and afternoon passes and I haven't heard a word from Dell. I call Dell's tech support and ask to speak with the tech from friday. "I don't think he's here". I explain my situation to this tech who proceeds to tell me I can fix this myself and I don't need another computer. To humor myself I let him walk me through the steps and after 20 minutes of futility he tells me I need to send this unit back. Duh... I re-explain to him what the other tech told me, he speaks to his Supervisor who tells him to ship another unit out to me but only the hard drive and shell. They will explain to me on the phone how to remove the extra memory and reconfigure this new unit. Not being happy about but knowing I need a laptop over the next week I agree to do this but only if it arrives by Friday. No problem I am told. Also my network card has failed to show up...After another 15 minute hold with customer servicet I find that the card was actually shipped UPS ground and it didn't go out untill Monday and I should recieve it by Friday.... Thursday afternoon....I call Dell to see what my order status is. "That unit is still in production" What? I am supposed to recieve it tomorrow. "well it looks like you won't see it untill Wednsday at the earliest." ok thats' the last straw for me...I call Dell's customer service to return the unit, they tell me they will ship me return labels via us mail and foe me to call airborn express to pick up the package when it's ready. Ok kind of an back-asswards way of doing it but i'll do it just to not be bothered by this $3000 headache. Still waiting for those labels... Although this is verbose i've neglected to tell you in deail of the wait times esp. waiting for a tech to find a supervisor. i would be placed on hold up to 10 minutes and then I still never spoke directly to a supervisor. This is not say all Dell employees are lame. I did speak to 2 customer service reps,Rachel and Tess, who seemed willing to help and seemed to know what they were doing. This is just my individual dealings with Dell and hopefully are not indicitive of the whole company. They are a top computer company in sales so they must do something right although they didn't help me much at all. BTW I listened to the newsgroup and bought a Micron. It should be here Wednsday or Friday :) See what happens when you try to save $250 in tax. Ty Bill