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Gold/Mining/Energy : Big Dog's Boom Boom Room -- Ignore unavailable to you. Want to Upgrade?

To: falconflingagain who wrote (87739)7/19/2007 2:01:39 PM
From: tom pope  Read Replies (1) | Respond to of 206140
 
That's just good business - the corollary to the 80/20 rule that 20% of the customers generate 80% of the profits.



To: falconflingagain who wrote (87739)7/20/2007 4:27:40 AM
From: energyplay  Read Replies (1) | Respond to of 206140
 
OT/ I read somewhere the on average, those 1000 customers were making about 2 customer service calls PER DAY.

At three minutes each, that is 100 hours per day, or as many as 10-12 people tied up just for these 1000 customers. Figure 30 k per year for customer service operator, and each one of these customers is costing over $300 per year for complaints alone.


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