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To: Wyätt Gwyön who wrote (69423)9/29/2007 7:29:40 PM
From: Jeff Hayden  Read Replies (1) | Respond to of 213182
 
CR shows Apple as being less reliable than Lenovo. do you really think your handful of anecdotes is more meaningful than 75,000 handfuls of anecdotes?

What is meaningful to me is that the Apple products have been reliable for ME.

Apple reminds me of a religion, and not in a good way.

I've never denied being an Apple fanboi.

Religion? No. But I do have likes and dislikes borne of interaction with the Windows world.

Do you perhaps see yourself as having a religion of the anti-Apple?

I didn't think so.



To: Wyätt Gwyön who wrote (69423)9/29/2007 7:46:22 PM
From: Cogito  Read Replies (1) | Respond to of 213182
 
>>everybody's individual case is an anecdote. you had a good experience (although you turn a blind eye to the defective battery and don't include it in your assessment of Apple's products, even though it is an important part of their products); i have had a bad experience (actually many). big deal. <<

Wyatt -

Actually, he did include the defective battery in his assessment. If he hadn't, how would you know about it?

I agree that the CR survey is a more accurate assessment of reliability than anecdotal evidence, but I also think that things like massive battery recalls, which can have a huge detrimental effect on averages within a large survey, are NOT the fault of the company that buys those batteries and puts them in their products. Battery recalls are properly blamed on the battery maker.

Since Sony made so many defective batteries for so many different computer companies, they probably negatively affected a lot of the averages. But one would need more information to know which companies' averages were affected more.

- Allen



To: Wyätt Gwyön who wrote (69423)9/30/2007 12:59:37 AM
From: Kip S  Read Replies (2) | Respond to of 213182
 
the idea behind a large-scale survey of the kind done by CR is to cut through the anecdotes and find statistically significant differences in product reliability

Wyatt,

Indeed it is--to "find statistically significant differences in product reliability." Since you are tossing the Consumer Reports numbers so cavalierly in your posts--even the number of individuals responding, it is inconceivable to me that you did not take the time to read the explanation of the repair history numbers, which states quite clearly that:

<Differences of less than 3 points are not meaningful."

That's right. THREE POINTS. Lenovo and Compaq have the fewest repairs in CR, at 20%. Apple has the most--23%. That difference is not statistically significant. That means that the reported difference is not large enough to rule out that it may have occurred by chance. How about giving this one a rest?