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Technology Stocks : MRV Communications (MRVC) opinions? -- Ignore unavailable to you. Want to Upgrade?

To: Terence Kennedy who wrote (9719)	7/30/1998 2:44:00 AM
From: Saul Feinberg Jr.	Read Replies (4) \| Respond to of 42804

There's something personal between T. Kennedy and NBASE here's official response from NBASE ----- After conversing with you on Wed., June 3rd regarding Terry Kennedy and his perceived problems. As I remarked, when we spoke, I have researched the problem, using the e-mail you sent me, and phone conversations with NBase people who have been involved over time. The facts, as they have been presented to me are: * Mr. Kennedy has asked for and received assistance, support, and advice from Technical Support, Field Management, Engineering, and Software Engineering both via phone and on-site via Tim Smith (Network Engineer). * He has been sold equipment below cost, to help him solve growth problems. * He was warned against ordering NH2016's, as not being high performance enough, he refused to take that advice. * He is now asking for $75K worth of free product just because his network has outgrown his old NH208's. ** We have had Tim Smith, Sr. Engineer, on-site to assist Mr. Kennedy in the design implementation of his network, at no cost to Mr. Kennedy. It seems we can't make him happy. He demands the top of the line performance at low end (workgroup) prices. * We are about to announce a firmware upgrade that will disable all of the maintenance passwords from the switches. This upgrade will be posted on our website for free downloads.The caveat to the customers is that when (not if) they loose their passwords, they will have to send the switch back to NBase and pay $500($200 for MegaCover customers) and we will have to re-flash the switch with the latest firmware. All a user needs to do is change the telnet password in the switch and control access to the front of the switch, and the problem is eliminated. I believe this is what Mr. Kennedy is looking for. Finally, in the past month NBase, 3Com, and Cabletron have all been asked to provide modifications to their switching products, as a solution to the above. Once the marketplace identified the need, engineering produced and tested the change and the solution will be available within a few weeks. ----- Point is, there are always two sides to a story.

To: Terence Kennedy who wrote (9719)	7/30/1998 8:26:00 PM
From: peacelover	Read Replies (1) \| Respond to of 42804

Terence, Have you communicated this issue to somebody like Noam. I hope they have somebody who reads si so that they will find out about your problem. I agree with your decision 100% even though I own mrvc. I would not put up with any co that does not give good service even if they have dirt cheap product. MRVC management, I hope you pay attention, for my sake for your sake and for the sake of all longs who are propping up your stock value despite consistent attacks from the likes of the pinks. How many more customers do you want to lose? I wish you would address such issues promptly. If I were Noam, I would kick some butts of regional managers regarding this matter. Peace and good luck. peacelover