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Non-Tech : Web Street Securities (WEBS) -- Ignore unavailable to you. Want to Upgrade?

To: Jon who wrote (559)	8/7/1998 1:52:00 PM
From: David Harker	Read Replies (2) \| Respond to of 1339

Jon, Please explain what happened when employees of Web Street hung up on her, failed to call back as they had promised, and why this whole issue took so long to get resolved. You cannot gloss over these issues by accusing her of a "vendetta". If it had been resolved politely and quickly, there would have been no need for a "vendetta". I will certainly not let you BUY my patronage. Nice try. I'm not for sale... An interested observer of this whole dispute... Dave

To: Jon who wrote (559)	8/7/1998 3:15:00 PM
From: Linda Kaplan	Respond to of 1339

Jon, In point of fact, I was treated rudely by Web Street and they have not to date resolved the issue with me. So far, the $100 credit I was promised by Ryan on April 3rd, was never provided. Instead, John Wiet hung up the phone, charged me punative "research" fees, and no one got back to me with any resolution. To call my actions a "vendetta" is incorrect. These forums are designed for members to share their experiences with each other. I have had very bad experiences with your firm and I have documented my experiences here, only after your firm treated me with discourtesy, and after I experienced several serious problems with the functioning of Web Street Securities. The information you (Web Street) provide has been consistently inaccurate. The corrections have not been provided. There have been three checks mailed to me at my request that were for different amounts and/or sent on different dates than I requested, even when my request was confirmed in writing. Erroneous fees were charged for commissions, and I had to make several calls to get them reversed. I was given erroneous information about how to handle the erroneous commission fees. I have been frequently given incorrect information about buying power and cash balance. My information about buying power and cash balance is still incorrect on line. There's more, but you have probably read it. This was never about a $100 credit, alone, but about many problems I've had were were culminated with rudeness, discourtesy and dishonesty. It strikes me that it's you with the vendetta here. All you had to do was give me what was promised in terms of that meager credit which only covered my LOSS, which was due to Ryan's errors (not mine). And you had to respond with courtesy. While I wouldn't have been impressed with your efficiency, at least I'd have been impressed with your good intentions. Your note convinces me of the opposite. That you offer the credit due me, to others, to buy their accounts, suggests to me that you have serious problems with showing respect to your customers. I'm sure if anyone is foolish enough to take advantage of your offer, and actually open an account for the $100, they will find soon enough that they're dealing with an outfit they'd prefer to avoid. Members of your firm have logged on her under "cover" to promote your company. That is unethical. I am glad you've apparently used your real name and identity for your unsavory task. For my part, I take your public insult as a continuation of the private insults I've experienced in using Web Street Securities. I will make a point of sharing my experiences in other forums. I hope you will take the time from your vendetta to facilitate the transfer of my account from Web Street. You should have received partial forms from Brown & Co by now. Linda Kaplan

To: Jon who wrote (559)	8/7/1998 3:52:00 PM
From: Linda Kaplan	Read Replies (1) \| Respond to of 1339

Jon, I'm still laughing at what you've done. You could have easily placated me, and I'm a customer, but you're touting your customer service policies while posting a note attacking and vilifying one of your customers! You're the VP of a brokerage house. I can't imagine a less professional behavior, frankly, and I assure you, the majority of posters here will feel as I do. Here, Ryan made mistakes that literally cost me $100, so he said he'd give me a credit. Months later, no credit, and Ryan denies he offered it. The rep who calls, leaves me on hold for a long time, while he wanders around to talk to Ryan (though he said he was going to find the records from March-April). When he finally comes back he tells me Ryan is calling ME a liar, hangs up on me exclaiming I'll "never" get the credit. Amazing. No attempt to check records, relies on Ryan's memory, is discourteous. I talk to brokerages every day and never have seen anything like that. You accuse me of a vendetta, but instead of giving me the credit and teaching your staff how to talk to customers, you come on line to attack me. You think you will hurt ME by giving anyone BUT me the $100, but what you do is expose the bizarrely unprofessional activity of your firm to public scrutiny. I wouldn't have USED the $100 credit, most likely. I am transferring my account But you could have earned my good will, and instead chose to alienate me further. You've proven my case, not just to me but to the readers of this thread. The discourtesy to customers is a TOP DOWN policy at Web Street. Your behavior here was rude to me, and suggests that you encourage rudeness on the part of your staff. I hope you will also offer my $100 to a lot of other internet sites, because I'll be spending some time on some other sites discussing all of this, this week-end. And, I wouldn't have given it another thought if you hadn't behaved so badly. Linda Kaplan

To: Jon who wrote (559)	8/7/1998 5:26:00 PM
From: Jetta	Read Replies (1) \| Respond to of 1339

All I know is I had way too many problems with Web Street Securities and took my money out and put it into NDB and have had GREAT results with them.

To: Jon who wrote (559)	8/7/1998 5:43:00 PM
From: Jon	Read Replies (3) \| Respond to of 1339

David, Thank you for your post. To address your questions, let me first state that no employee has ever hung up on a Web Street customer. This action is not tolerated by anybody in the company. Secondly, nobody failed to call back the customer. Our President, Joe Fox, after listening to the customer's concerns, attempted to investigate what happened. Though his schedule scarcely allows Joe time to take a large number of customer service calls, he did take the time to resolve the issue. Many of you who are regular readers of this post know that Joe in the past has posted to SI and remains very involved in receiving customer feedback. Some of you have even spoken directly with Joe regarding your concerns and Joe has always done his best to address these issues fairly and quickly. Unfortunately, this was not quick enough for this customer, at which point the customer began to post repeated vituperative and defamatory messages now numbering in the dozens. We call that a "vendetta". Lastly, we are not trying to buy anyone's patronage. We are offering this promotion to SI members so that they may judge for themselves, at no cost, our service and the way we do business. Jonathan Rosenberg Senior Vice-President Web Street Securities, Inc.