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Technology Stocks : OnSale Inc. -- Ignore unavailable to you. Want to Upgrade?

To: Jim Johnson who wrote (3744)	2/22/1999 8:19:00 PM
From: Don Wellington Jr.	Read Replies (1) \| Respond to of 4903

Jim, I just caught the middle of this dilemna. My suggestion is contact Stacy Leadbetter at OnSale 650-470-2400 and the voice prompts will guide you. If that's long distance e-mail to, sleadbetter@onsale.com She is the supervisior of atAuction customer service. If you purchased from atCost, send dvidal@onsale.com I cannot believe this problem got to the "call-the-bank" status. Forget the details, you're not happy, OnSale should take care of it. Use my name with any of the above people. I don't know if it will do you any good, but it's worth a shot.

To: Jim Johnson who wrote (3744)	2/23/1999 12:21:00 AM
From: B. A. Marlow	Read Replies (2) \| Respond to of 4903

You may be a bit premature to dispute the transaction, Jim... ...as you still (presumably) have the "product." Thus, you won't be receiving permanent credit until it's returned. (Doubtless requires an ONSL RMA.) The dispute notification will certainly bring the matter to a head, though. Suggest the word "liar" may be overkill. If "liar" actually, used, it's truly ignorant. At worst, you could only be misguided. And you're not. Some customer service agent not quite toilet-trained apparently handled your inquiry. Probably hired the day before. You're holding all of the cards, you understand, so you can be firm but gracious. Hopefully, ONSL will do better in the future. Honestly, Jim, I believe your experience is an exception, but let us know how it turns out. BAM