To: jim kelley who wrote (112731 ) 3/26/1999 3:47:00 PM From: Mohan Marette Read Replies (2) | Respond to of 176387
Compaq's wavering strategies-They want to do it and they don't. Jim: Looks like that emulating Dell bit is not working out for Compaq,oh well what ya going to do?<g> ==================================Compaq to revamp Prosignia strategy By Michael Kanellos Staff Writer, CNET News.com March 26, 1999, 11:35 a.m. PT Compaq will roll out a new look for its Prosignia computer line next Tuesday amid concerns that its direct sales approach isn't working as well as expected. Compaq Computer chief executive Eckhard Pfeiffer will preside over a press conference next Tuesday in New York in which the computing giant is expected to show off new Prosignia notebooks and discuss changes to its sales strategy for the Prosignia line, which is geared toward small- to medium-sized businesses and mostly sold directly by Compaq over the Web. The presentation will likely be a mix of upbeat news and serious questions. Compaq is expected to announce that it will start selling Prosignia notebooks based around processors from AMD, said sources. To date, AMD processors have largely been used in consumer computers. Inclusion in the Prosignia line will mean that AMD has cracked the business computer market, which is both larger and generally more profitable. Compaq, however, is also expected to discuss changes in its sales strategy for the Prosignia, including a program to better entice its dealers to sell Prosignias. This will likely dredge up the debate that has dogged Compaq for a year: Can a company sell computers directly and through dealers? The Prosignia PC line, released last year, was the basis for Compaq's entry into direct sales. Although dealers can participate in Prosignia sales, most get sold directly through Compaq's site, according to Compaq sources. Along with Prosignia, Compaq has also inched toward making it easier for customers to buy its consumer Presario computers and its corporate Deskpro models through its Web site. These moves angered Compaq resellers. To ease the relationship with its dealers, Compaq created a program which awards dealers incentives for participating in sales that get sold by Compaq directly, according to Kenny Kurtzman, vice president of Compaq.com and the person who spearheaded Compaq's direct sales push. In January, Compaq called the Prosignia line a success, stating that the company was selling more than $1 million worth of Prosignias a day across its Web site. Then, in late February, Compaq said that sales to medium-sized businesses, the target audience for the Prosignia line, were below expectations for the first quarter. Sales to large companies and consumers were on track, said a company spokesman, but the medium-sized segment lagged. Striking a balance between these new channels of distribution has not been easy. In February, Compaq told Internet resellers that they were no longer authorized to sell Presario computers for 60 days. The halt came, said sources, because conflicts were erupting between Compaq's standard store retailers, and Web resellers which were undercutting stores by selling at cost on the Internet. "They want to do it [selling both ways], and they don't. I would think of the Prosignia as a trial balloon," said Roger Kay, an analyst at International Data Corporation. Selling computers directly can cut costs, and Compaq has indicated it wants to do more business directly. However, disruptions in the current sales structure could hurt the company drastically. If botched, a shift to direct sales could put a dent in sales for two to three quarters. "They feel like they can't afford a revenue hit given the expectations of Wall Street," he added. "It could be a long recovery cycle, on the scale of absorbing Digital." The presentation will take place at the St. Regis Hotel in New York at 7 a.m. PT on Tuesday. (Reuters contributed to this report.)