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Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?

To: Bazmataz who wrote (113945)	4/2/1999 8:26:00 AM
From: Chas	Respond to of 176387

Similar Issue with IBM with their THinkpad. IBM told me 15 bad pixels was their policy. The issue I had was I had pixels turned on permanently and some grouped together in spots like the left margin which is totally unacceptable. I really only noticed it while in dos however. I was not successful in getting a replacement. I dug deeper, and found this is an industry standard practice of accepting a certain number of bad pixels but definitions vary as to what is considered bad. I guess I can live with some but not a group of pixels lumped together in key spots on my screen. WHat I will do on my next notebook purchase, is carefully inspect the screen on the unit that I intend to buy before I accept it. Hope that helps. If I were you, I would take a look at the warranty and return policy and return for credit, and start over.

To: Bazmataz who wrote (113945)	4/2/1999 9:23:00 AM
From: Fred Mussler	Read Replies (3) \| Respond to of 176387

I just got a new 17" screen and putor - could you tell me how to determine if there are "dead pixels"? thx. Fred

To: Bazmataz who wrote (113945)	4/2/1999 9:52:00 AM
From: L. Michael O'Connor	Respond to of 176387

Support problems? We also purchased a 7000 and received it this week. It does not have a problem that we can find. Since we were not present for your prior phone calls we can only say that after purchasing 5 servers, 15 desk-tops and 2 notebooks we have yet to encounter a service/support problem. Yes, we have called on a couple of minor items and they have always be timely in their response and got the job done. We try to keep a perspective of, the only people that do not make mistakes are those that do nothing. As for the Dell systems support people we are waiting for that first mistake Vs a component failure.

To: Bazmataz who wrote (113945)	4/2/1999 10:16:00 AM
From: PMS Witch	Read Replies (1) \| Respond to of 176387

Just curious: Does DELL not offer a money back policy if you're not completely happy within 30 days? If so, why not just pack it up and send it back? Have a great Easter, PW. P.S. I received my DELL 30 days ago today, and it's OK, so I'm keeping it.

To: Bazmataz who wrote (113945)	4/2/1999 12:43:00 PM
From: Jeffry K. Smith	Respond to of 176387

BAZ - please keep us posted on your future experiences with it. <EOM>

To: Bazmataz who wrote (113945)	4/2/1999 8:41:00 PM
From: kemble s. matter	Respond to of 176387

Baz, Hi!!! RE: - haven't heard jack from DELL. Doesn't sound pleasing to me...Personally I have had two situations and found both to be very satisfactory... I'd do just that...Keep calling until you get results... Best, Kemble

To: Bazmataz who wrote (113945)	4/4/1999 12:12:00 AM
From: Dr. David Gleitman	Read Replies (1) \| Respond to of 176387

I just received my inspiron 7000 with 2 defective pixels. This is something that I could live with. I do know that with my former notebook, Micron, I had several defective pixels. When I contacted Micron, I was informed that 7 pixels was the industry standard. However, I pressed the issue with Micron and finally received a new replacement notbook. Let me know what happens. David