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Non-Tech : A.B. WATLEY - THE ULTIMATE TRADER! -- Ignore unavailable to you. Want to Upgrade?

To: thumbelina who wrote (1040)	4/17/1999 10:31:00 AM
From: Bob A Louie	Read Replies (1) \| Respond to of 2045

"Adding my 2cents to the rudeness issue: I opened my account at Watley a few months ago and had some problems/questions regarding set-up and the software and had to call numerous times during the first weeks. Not once was anyone rude to me - to the contrary for the most part they were very helpful. Maybe because I am a female with a nice voice - who knows ;) " You were dealing with tech support and not the sales dept. The tech guys were always cordial and helpful when setting up my software or if I had questions about the functionality of RT3. The problem is when you call ABW for a transaction. They hand you over to the sales dept and then you're treated like dirt. I don't know what else those guys are doing there but my impression is that serving ABW customers is not their highest priority.